Terms & Conditions

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General terms & conditions

 

1.1 Due to the time required and limited availability all wedding consultations are by appointment only and weddings can only be booked following a consultation with us. Any quotes provided following the consultations will be valid for 7 days, after this point if the date has not been reserved, the date will be opened back up to other couples.

 

1.2 A non refundable booking fee of 20% of your total balance along with a signed copy of the wedding terms and conditions is required to secure your date. Acceptable methods of payment are cash or bank transfer to our business account

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1.2a. Once your Wedding date has been reserved with us and your non refundable booking fee is paid you are not permitted to reduce your order by any more than 10% of the total cost, you can however look to increase your order should our resourcing allow. The only exception to this rule is if your wedding is affected by COVID-19 because restrictions are in place. If you have ordered items that you can no longer have by law (e.g table decorations for a reception you are not allowed to have) we will change your order. We cannot accept changes because you no longer want them or because your circumstances have changed, they can only be for items that you legally are not allowed to have.

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1.3 The balance is due to be paid 30 days before your wedding date. If you fail to pay your balance by the required date, we reserve the right to cancel your order and in the event that we are approached about another wedding or event, they will take priority if payment has been received from them. Acceptable methods of payment are cash or bank transfer to our business bank account

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1.4 If you decide to postpone your wedding and we are available on your revised date we will hold the non refundable booking fee for your new date. If we are not available on your new chosen date your non refundable booking fee will not be returned to you. We are only making exceptions to this clause when weddings are affected by COVID-19. If you have to postpone your wedding date due to COVID-19 and we are not available on your new date, we will refund your booking fee.

 

1.5. If you decide to cancel your wedding outside of 30 days your non refundable booking fee will not be returned to you. If you decide to cancel your wedding and have paid your balance 15-30 days prior to your wedding date we will refund 50% of your balance. If you decide to cancel your wedding and have paid the balance within 14 days of your wedding no refund will be issued.

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1.6 As flowers are ordered 14 days prior to the wedding date, no changes to your order can be made after this point.

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1.7 Fresh flowers are a living product and are dependent upon weather conditions, quality checks and sometimes influences beyond our control. On very rare occasions we may have no alternative but to substitute a specific flower. If this happens we will inform you and reserve the right to source a suitable alternative flower. We will do everything within our power to ensure that the substitute flower is as close to the original choice as possible.

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1.8 Occasionally the suggested or requested flower colour will not be available to buy. In these rare circumstances we reserve the right to choose an alternative colour that is close to the chosen colour as possible.

 

1.9 During peak periods including Christmas, Valentine's day & Mother's day flower prices increase signifcantly. If your wedding date falls on a date in the week running up to & including these dates wedding flower prices will be higher.

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1.10 It is your responsibility to take out appropriate Wedding Insurance that offers you appropriate cover. Watkin and Berry shall not be liable for any failure or delay in the performance of this agreement for the period that such failure or delay is: Beyond the reasonable control of Watkin and Berry and materially affects the performance of any of its obligations under this agreement and could not reasonably have been foreseen or provided against. For clarity this includes any pandemic or epidemic or other event outside of our control which materially impacts the ability of Watkin and Berry to complete obligations laid down in this agreement.

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Delivery of your wedding flowers

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2.1 A standard delivery charge of £25 is payable with your final balance. For locations that are 50 miles or more from our location we will add an additional 40p per mile to our quote. We can deliver to multiple locations but if this exceeds three locations we reserve the right to add an additional 40p per mile.

 

2.2 If we are providing you with large floral installations which require us to be onsite at your venue to install the arrangements this is will charged at £25.00 per hour. This amount will be included within your quotation and payable with your final balance.

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Sundries Hire

 

3.1 We have a range of sundries which are available to hire including stands, vases, candelabras, candle holders, birdcages and logs. They are available to hire for a period of 48 hours over your wedding.

 

3.2 Within the hire period of 48 hours the hirer has full responsibility for the items and is accountable for them being returned to us in the same condition as they were hired to you.

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3.3 We ask for a security deposit to cover the unlikely event of any loss, damage or breakage. The amount depends on the cost of each item and will be clearly shown on your wedding quote. This payment is due with your final balance, 30 days prior to your wedding date.

 

3.4 In the unlikely event that an item on hire to you is lost, damaged or broken the cost of replacing the item (s) will be deducted from the total security deposit. If all items are returned in the condition they were delivered in then the full security deposit will be given back to you within 48 hours of them being returned. 3.4 A collection service is available to collect all hired items from the venue the day after the wedding. This carries a fixed charge of £25.00. Alternatively, you can arrange to drop them back to us. We ask that they are returned within 7 days of the wedding.